Contact

Helping us help you quickly

KlaroFin is run by a small team. The more specific your message, the fewer follow-up questions are needed – and the sooner you get a real answer. These details help most:

• Which area it concerns: invoices, quotes, reminders, receipts, e-invoicing, taxes or your subscription.
• What you expected and what happened instead – ideally with the steps that led there.
• For display problems: which browser and device, and a screenshot if you can.
• The email address of your account if it is about your access or your subscription.

What happens next

We reply as quickly as we can, usually by email – even if you called first, so that both sides have a written record. With error reports we may come back to you with a question or ask for a screenshot. That costs a little time once, but it leads to a real fix more reliably than guessing. We do read feedback and feature requests: even when a suggestion cannot be built, it feeds into how we prioritise.

Some things are faster to look up

If your question is about German invoicing and tax rules rather than the software itself, note that our in-depth guides and the glossary are currently available in German only. What KlaroFin can do is summarised on the homepage, and if you want to delete your account together with its data, that process is described on its own page.

Two things up front

KlaroFin is software, not a tax advisory service. We are happy to explain how a feature works. Whether a particular expense is deductible in your case, or how a situation should be treated for tax purposes, is something we may not and cannot assess – those questions belong with your tax advisor.

And please never send us your password, neither by email nor over the phone. We will never ask for it and do not need it to help you. If you have forgotten it, you can set a new one yourself via “Forgotten your password?” on the sign-in page – we then send a link to the email address of your account.